/* ===================================
   COMPLAINTS BANNER
   =================================== */
.complaints-banner {
    background: linear-gradient(135deg, var(--primary-color) 0%, var(--primary-dark) 100%);
    padding: 2rem 0;
    margin: 3rem auto;
    margin-bottom: 3rem;
    border-radius: 20px;
    width: 85%;  

}

.complaints-banner-content {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 2rem;
    flex-wrap: wrap;
}

.complaints-banner-icon {
    font-size: 4rem;
    color: var(--accent-color);
}

.complaints-banner-text {
    flex: 1;
    color: white;
}

.complaints-banner-text h3 {
    font-size: 1.8rem;
    margin-bottom: 0.5rem;
    font-family: 'Playfair Display', serif;
}

.complaints-banner-text p {
    font-size: 1rem;
    opacity: 0.9;
}

.complaints-banner .btn {
    white-space: nowrap;
}

/* ===================================
   COMPLAINT MODAL
   =================================== */
.complaint-modal {
    display: none;
    position: fixed;
    inset: 0;
    z-index: 10000;
    align-items: center;
    justify-content: center;
    padding: 1rem;
}

.complaint-modal.active {
    display: flex;
}

.complaint-modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.8);
    backdrop-filter: blur(5px);
}

.complaint-modal-content {
    position: relative;
    background: white;
    border-radius: 20px;
    max-width: 900px;
    width: 100%;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    animation: zoomIn 0.3s ease;
}

.complaint-modal-header {
    background: linear-gradient(135deg, var(--primary-color), var(--primary-dark));
    color: white;
    padding: 2rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-radius: 20px 20px 0 0;
    position: sticky;
    top: 0;
    z-index: 10;
}

.complaint-modal-header h2 {
    font-size: 1.8rem;
    font-family: 'Playfair Display', serif;
    display: flex;
    align-items: center;
    gap: 1rem;
}

.modal-close {
    background: none;
    border: none;
    color: white;
    font-size: 2.5rem;
    cursor: pointer;
    transition: all 0.3s ease;
    line-height: 1;
}

.modal-close:hover {
    transform: rotate(90deg);
}

.complaint-modal-body {
    padding: 2rem;
}

.complaint-info-box {
    background: #e3f2fd;
    border-left: 4px solid #2196f3;
    padding: 1.5rem;
    border-radius: 10px;
    margin-bottom: 2rem;
    display: flex;
    gap: 1rem;
    align-items: flex-start;
}

.complaint-info-box i {
    font-size: 1.5rem;
    color: #2196f3;
    flex-shrink: 0;
}

.complaint-info-box p {
    margin: 0;
    color: #0d47a1;
    font-size: 0.9rem;
    line-height: 1.6;
}

.complaint-form .form-section {
    background: var(--bg-cream);
    padding: 2rem;
    border-radius: 15px;
    margin-bottom: 2rem;
    border-left: 4px solid var(--primary-color);
}

.complaint-form .form-section h3 {
    color: var(--primary-color);
    font-size: 1.3rem;
    margin-bottom: 1.5rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.radio-group {
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.radio-label {
    display: flex;
    align-items: flex-start;
    gap: 0.8rem;
    cursor: pointer;
    padding: 1rem;
    background: white;
    border-radius: 10px;
    border: 2px solid #e0e0e0;
    transition: all 0.3s ease;
}

.radio-label:hover {
    border-color: var(--primary-color);
    background: rgba(139, 21, 56, 0.05);
}

.radio-label input[type="radio"] {
    margin-top: 0.2rem;
    cursor: pointer;
}

.radio-label input[type="radio"]:checked + span {
    color: var(--primary-color);
    font-weight: 600;
}

.complaint-legal-notice {
    background: #fff3cd;
    border-left: 4px solid #ffc107;
    padding: 1.5rem;
    border-radius: 10px;
    margin: 2rem 0;
    display: flex;
    gap: 1rem;
    align-items: flex-start;
}

.complaint-legal-notice i {
    font-size: 1.5rem;
    color: #856404;
    flex-shrink: 0;
}

.complaint-legal-notice p {
    margin: 0;
    color: #856404;
    font-size: 0.85rem;
    line-height: 1.6;
}

.complaint-modal-footer {
    display: flex;
    gap: 1rem;
    justify-content: flex-end;
    padding-top: 2rem;
    border-top: 2px solid #e0e0e0;
}

/* ===================================
   RESPONSIVE
   =================================== */
@media (max-width: 768px) {
    .complaints-banner-content {
        flex-direction: column;
        text-align: center;
    }
    
    .complaints-banner-icon {
        font-size: 3rem;
    }
    
    .complaints-banner .btn {
        width: 100%;
    }
    
    .complaint-modal-content {
        margin: 0;
        border-radius: 0;
        max-height: 100vh;
    }
    
    .complaint-modal-header {
        border-radius: 0;
    }
    
    .complaint-modal-header h2 {
        font-size: 1.3rem;
    }
    
    .complaint-modal-body {
        padding: 1rem;
    }
    
    .complaint-form .form-section {
        padding: 1rem;
    }
    
    .complaint-modal-footer {
        flex-direction: column-reverse;
    }
    
    .complaint-modal-footer .btn {
        width: 100%;
    }
}